Please read these Terms and Conditions carefully before using GMCPL Broadband services. By subscribing to and using our services, you agree to be bound by the following terms.

1.Service Provision

1.1 Eligibility
Only individuals who are 18 years of age or older are eligible to subscribe to GMCPL Broadband services. By registering, you confirm that the information provided is accurate and complete.

1.2 Service Availability
Our broadband services are available in specific areas and may be subject to local infrastructure limitations. GMCPL Broadband reserves the right to decline service provision in areas where it is not technically feasible.

1.3 Installation and Equipment

• The customer is responsible for providing access to the premises for the installation of equipment, including routers, modems, or other devices required for the service.
• Any equipment provided by GMCPL Broadband remains our property and must be returned upon termination of services.
• Installation will be carried out by authorized personnel at a mutually agreed time.

2. Plans and Billing

2.1 Subscription Plans

• Customers can select from various broadband plans based on their internet usage needs. Details of the plans, including speed and data limits, are available on our website.
• Plans may be subject to change at the discretion of GMCPL Broadband. Any change in plans will be communicated to customers in advance.

2.2 Billing and Payment

• Monthly billing will commence from the date of activation.
• Bills will be generated on a monthly basis, and customers are required to make payments within the due date specified in the bill.
• Late payments may result in the suspension of services and may incur late fees.

2.3 Usage Limits and Fair Usage Policy

• Some plans may have data usage limits. If a user exceeds the allotted data limit, the speed may be throttled as per the Fair Usage Policy (FUP).
• Unlimited data plans are subject to FUP to prevent abuse of the network and ensure service quality for all customers.

3. Service Commitments and Support

3.1 Service Uptime
While we aim to provide uninterrupted service, GMCPL Broadband does not guarantee 100% uptime. Planned maintenance and unforeseen technical issues may lead to temporary outages.

3.2 Technical Support
Customers can reach out to our customer support team via phone, email, or our online portal for any technical issues or service-related queries. Support is available 6 Days and Working Hours of Operation.

4. Customer Obligations

4.1 Compliance with Laws
Customers agree to use the broadband service in compliance with all applicable laws, including those related to data protection, privacy, and intellectual property.

4.2 Prohibited Activities

• The use of the broadband service for illegal activities, including but not limited to hacking, spamming, or the distribution of illegal content, is strictly prohibited.
• Any breach of this clause may result in the immediate termination of services without prior notice.

4.3 Security
Customers are responsible for securing their own devices and networks connected to the broadband service. GMCPL Broadband will not be liable for any security breaches resulting from user negligence.

5. Service Termination

5.1 Voluntary Termination

• Customers may request service termination by contacting customer support. A 30-day notice period is required.
• Upon termination, any equipment provided by GMCPL Broadband must be returned in good condition. Failure to do so may result in additional charges.

5.2 Termination by GMCPL Broadband

• GMCPL Broadband reserves the right to terminate services in the event of non-payment, breach of terms, or misuse of the service.
• Services may also be terminated if required by law or due to local infrastructure limitations.

6. Limitation of Liability

6.1 Service Disruptions
GMCPL Broadband will not be liable for any damages arising from service disruptions, slow speeds, or outages due to factors beyond our control, such as natural disasters, government regulations, or third-party infrastructure failures.

6.2 Data Loss
GMCPL Broadband is not responsible for any loss of data, whether due to service outages, viruses, or customer negligence.

6.3 Indirect Damages
We are not liable for any indirect or consequential damages arising from the use or inability to use the service.

7. Privacy Policy

GMCPL Broadband is committed to protecting customer data and privacy. Our detailed privacy policy, outlining how customer data is collected, stored, and used, can be found on our website. By using our services, you consent to the terms of our privacy policy.

8. Amendments to Terms

GMCPL Broadband reserves the right to amend these Terms and Conditions at any time. Customers will be notified of any significant changes through email or our website. Continued use of the service following such changes will constitute acceptance of the amended terms.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Contact Us:
For any questions regarding these Terms and Conditions, please contact our customer support team at support@gmcplbroadband or Call us at +91 6262673737.