At GMCPL Broadband, we value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our broadband services.

By using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information from our customers:

1.1 Personal Information
When you sign up for GMCPL Broadband services, we may collect personal information, including but not limited to:

• Name
• Address
• Contact details (email address, phone number)
• Payment information (for billing purposes)
• Government-issued identification (for KYC compliance)

1.2 Usage Data
We collect information about your usage of our broadband services, including:

• IP address
• Browsing history (limited to the scope of providing the service and complying with applicable laws)
• Data usage statistics
• Device information (such as hardware model, operating system version, and unique device identifiers)

1.3 Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website and improve our services. These may include:

• Session cookies to manage your account and login details
• Analytics cookies to monitor website performance and gather insights on user behavior

2. How We Use Your Information

The information we collect is used for the following purposes:

2.1 Service Provision and Billing
We use your personal information to set up and manage your broadband service, including installation, troubleshooting, billing, and customer support.

2.2 Service Improvement
Usage data helps us monitor network performance, optimize bandwidth, and improve the overall quality of service.

2.3 Marketing and Promotions
With your consent, we may use your contact information to send you promotional offers, newsletters, and updates about new products and services. You can opt out of receiving marketing communications at any time.

2.4 Legal Compliance
We may be required to share certain personal information with government authorities for legal purposes, such as complying with the Information Technology Act, 2000, or other applicable laws.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our services, such as payment processors, installation teams, and customer support vendors. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

3.2 Legal Obligations
We may disclose your information if required by law or in response to a court order, government request, or regulatory agency, such as the Department of Telecommunications (DoT).

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you if such a transfer occurs and will take reasonable steps to ensure that your personal data is protected.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your account is terminated, we will delete or anonymize your data, unless retention is required by law (e.g., for billing or regulatory purposes).

6. Your Rights

As a customer, you have certain rights regarding your personal information:

6.1 Access and Correction
You can access and update your personal information at any time by logging into your account or contacting our customer support team.

6.2 Data Portability
You have the right to request a copy of the personal data we hold about you in a machine-readable format.

6.3 Right to Erasure
You may request the deletion of your personal data, provided it is no longer required for legal or contractual purposes.

6.4 Withdrawal of Consent
If you have provided consent for marketing communications, you may withdraw your consent at any time by using the “unsubscribe” option in the email or contacting our support team.

7. Children’s Privacy

Our broadband services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

GMCPL Broadband reserves the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or our website. Your continued use of our services after such changes will constitute your acknowledgment and acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

• Email: support@gmcplbroadband
• Phone: +91 6262673737
• Address: GNANA11 COMMUNICATION PVT LTD, DO.NO: 11/1157, SREE BUILDING., CHEMMANAGIRIPET, MACHILIPATNAM- 521001.